Refund policy
Return & Refund Policy
At USA Grazing Systems, we want you to be satisfied with your purchase. We understand that sometimes a product may not be exactly what you need, and we're happy to work with you on returns or exchanges.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must be:
- Unused and in their original condition.
- In their original packaging, with tags when applicable.
- Accompanied by a receipt or proof of purchase.
All returns are subject to approval by USA Grazing Systems.
How to Request a Return
We've made requesting a return easier!
You can now submit a return request directly through your customer account.
To request a return:
- Visit our website at usagrazingsystems.com.
- Scroll to the bottom of the page and click Request a Return.
- Sign in to your customer account.
- Select the order containing the item you wish to return.
- Submit your return request.
Once your request has been reviewed, we'll notify you whether your return has been approved and provide further instructions.
Please do not ship merchandise back until your return request has been approved.
If you would rather speak with someone, we're always happy to help!
Phone: 417-275-5555
Email: info@usagrazingsystems.com
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by USA Grazing Systems.
If we shipped the wrong product or made a mistake fulfilling your order, we will cover the return shipping costs to make it right.
If a return is requested for any other reason, the customer is responsible for return shipping costs.
Original shipping charges are nonrefundable unless the return is due to an error on our part.
Please do not ship merchandise back until your return request has been approved.
Once your return has been approved, merchandise should be sent to:
USA Grazing Systems
8906 Outer Road
Ava, MO 65608
We recommend using a shipping service that provides tracking information.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an incorrect or defective product, contact us immediately so we can evaluate the situation and make it right.
If your shipment arrives with visible damage, please document the damage, retain the original packaging, and notify both the carrier and USA Grazing Systems as soon as possible.
We'll work with you to determine the appropriate next steps.
⚠️ Motor Freight (LTL) Deliveries – Important Inspection Requirements
All motor freight shipments MUST be inspected before signing the delivery receipt and accepting the shipment.
Customers are responsible for carefully inspecting their shipment upon arrival, including checking for visible damage, missing items, and damaged packaging.
Before signing the delivery receipt:
- Inspect all merchandise and packaging for damage.
- Verify that all items have been received.
- Document any damage or shortages on the driver's delivery receipt before signing.
- Take photographs of any damaged merchandise or packaging.
- Contact USA Grazing Systems immediately to report any issues.
IMPORTANT: Signing the delivery receipt without documenting damage or shortages may indicate that the shipment was received in good condition.
Failure to document freight damage with the delivery driver at the time of receipt may prevent USA Grazing Systems from filing a successful freight claim. As a result, we cannot guarantee refunds or replacements for damage that was not documented at the time of delivery.
If your shipment arrives with significant damage, please contact USA Grazing Systems before refusing delivery whenever possible.
Questions? We're here to help!
USA Grazing Systems
417-275-5555
info@usagrazingsystems.com
Exceptions & Non-Returnable Items
Certain products may not be eligible for return, including:
- Special-order or custom products.
- Personalized merchandise.
- Clearance or final-sale items.
- Gift cards.
If you're unsure whether an item qualifies for a return, please contact us before sending it back.
Exchanges
Need a different size, fitting, or product?
We're happy to help!
If you would prefer an exchange instead of a refund, please indicate that when contacting us about your return.
Exchanges are subject to product availability and return approval.
Refunds
Once we receive and inspect your returned merchandise, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: